Last Updated: August 2025
At Lorionv, we want you to be fully satisfied with your purchase. If you are not happy, our Return Policy aims to make the process straightforward and hassle-free.
1. Eligibility for Returns
- Items must be returned within 7 to 14 days from the date of delivery (specific timeframes vary by product category).
- Products must be unused, with original packaging, tags, and accessories intact.
- Some items such as perishables, personal care products, and customized goods are non-returnable.
2. How to Return a Product
- Initiate a return by contacting our Customer Service via the website or email within the specified return period.
- Provide your order number, reason for return, and photos if applicable.
- Our team will guide you through the return authorization and shipping instructions.
3. Refunds and Exchanges
- Once the return is received and inspected, refunds will be processed within 7 business days.
- Refunds will be made to the original payment method.
- Exchanges may be offered depending on product availability.
4. Return Shipping Costs
- If the return is due to a defect or incorrect item, Lorionv covers return shipping.
- For buyer’s remorse or change of mind, the customer is responsible for return shipping.
5. Damaged or Faulty Goods
- Notify us immediately if an item is damaged or faulty.
- We will arrange for a swift resolution such as replacement, repair, or refund.
6. Contact Us
For return requests or questions, contact:
Email: returns@lorionv.com
Phone: +2349030854784
